delivery
Supply Chain Issues
We are working hard to ensure you receive your items as quickly as possible. However please be aware that due to the current situation and the very nature of our business , we may encounter unexpected delays and some items may be unavailable due to supply chain issues and your order may take longer to be delivered than usual. please be aware our estimated delivery dates cannot be guaranteed..Some items may have to be placed on back order or not available at present Rest assured we are doing our best to maintain prompt supply during this rapidly changing situation, and thank all our customers for their co-operation and understanding during this difficult time.
United Kingdom
Delivery charges
Free Delivery for all orders over £100 ex vat up to 20 kilograms in weight we will contact you if there is an excess carriage charge size restrictions may apply
Orders under £100 will be subject to a charge of £6.00 ex VAT postage and packaging up to 20 kilograms in weight
geographical restrictions apply
Delivery times
Subject to product availability delivery usually 3-5 working days after dispatch
Failure to provide a working contact telephone number can in some circumstances delay your delivery
Europe
Delivery charges
£35 postage and packaging for all orders up to 2 kilograms in weight we will contact you if there are extra charges to pay
Failure to provide a working contact telephone number can in some circumstances delay your delivery
Delivery times
Subject to product availability delivery is usually 5-7 working days after dispatch
Worldwide
Delivery charges
£45 postage and packaging for all orders up to 2 kilograms in weight we will contact you if there are extra charges to pay
Delivery times
Subject to product availability delivery is usually 7-10 working days after dispatch
subject to our weight restrictions
All orders will be dispatched using the Royal Mail service or by an approved International courier service.
All orders will require a signature on receipt of the goods.
All reasonable attempts will be made to secure this and notification of the call will be left at the delivery address.
Failure to provide a contact telephone number can in some circumstances delay your delivery
Failure to collect the goods from the local distribution depot will result in the goods being eventually returned to the UK warehouse. In this instance Horse and Hoof will not be responsible for the cost of the return freight or for the refund of the initial delivery charge and you will be charged the cost of the return carriage charges to Horse and Hoof and incurred by us .
the projected delivery times do not include items that have to be made or altered i.e bespoke ,hand crafted,made to order, special embroidery or printing etc.
Subject to product availability, dispatch will normally be 3-5 working days. Except and excepting very busy periods when this may extend to fifteen day's .However, please NOTE that many of our artisan made, stubbs of England products and hand crafted products ;gundog training equipment ,riding hats or out of stock sizes that have to be manufactured are made to or on order and as such can take up to 3 -15 weeks to be manufactured, before dispatch. Bespoke and personalised products may take longer, depending on the product. and at the present time may be longer